Family Partner, FRC, Athol

CSO is seeking a Family Partner for our Family Resource Center at Valuing our Children in Athol, MA.

The Family Resource Center (FRC) is a community based, family focused program supporting parents, caregivers, and their children ages birth to 18. The FRC can provide linkages to community resources to help with basic needs, family support, and help with resources.  We provide a holistic array of activities for families that include support groups for parents, evidence based parenting groups, school support, as well as arts, cultural, and recreational activities. 

Are you the parent or caregiver of a child who has struggled with emotional or physical challenges? Was there ever a time that you felt like you were alone? There are many other care givers out there navigating their way through a similar journey, and they could use your support. CSO has a unique opportunity for you to share your lived experience and provide guidance and insight to those going through challenges similar to the ones you've already endured. A Family Partner within our Family Resource center provides support and coaching to parents & caregivers. They work closely with the team and clinician to assess needs of children and families who have been referred in response to the Child Requiring Assistance (CRA) request. 

CSO offers Training in: Trauma informed care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more. 


  • Work in conjunction with the Family Resource Center Clinician and other FRC staff to complete the CANS Assessment and Family Support Plans.
  • Provide support for family members through process of assessment and Family Support Plan development; encourage involvement of natural supports for families.
  • Oversee implementation of the Family Support Plan.
  • Provide direct supports to family members of FRC, with priority given to "Children Requiring Assistance" (CRA) involved families.
  • Deliver services on-site or in the parent/caregiver's home or community.
  • Follow all provisions of FRC grant recipient agency.
  • Provide education, coaching, training and assistance to parents in navigating child serving systems (DCF, DMH, juvenile justice).
  • Foster empowerment and building self-efficacy.
  • Facilitate linkages to peer/parent support and self-help groups as necessary.
  • Assist in identifying formal, natural support and community resources.


Minimum high school diploma or GED and two years of experience working with children, adolescents or transition age youth. Experience as parent/caregiver of a youth with special needs, and preferably a youth with mental health needs; willingness to share this experience/journey with child serving systems. Must be able to work effectively within the mental health system, with team members, and effectively empower parents/caregivers. Will be able to document activities in a manner that meets agency requirements. Willing to participate in job-related training when required. Ability to occasionally work evenings and weekends with some flexible hours.  Ability to work in unpredictable environments, occasional chaotic social settings, and with clients of varying cultural backgrounds. Computer proficiency required including ability to work with email, electronic health record and word processing software. 

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community-based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA