Family Partner, ICC, Athol

CSO is looking for Family Partners to join our ICC team in Athol.

Are you the parent or caregiver of a child who has struggled with emotional or physical challenges? CSO has a unique opportunity for you to share your lived experience and provide guidance and insight to those going through challenges similar to the ones you've already endured. CSO provides excellent training for Family Partners as well as close supervision to support staff in their work with youth and families. If you can offer support through your own lived experience, apply today.

Offer support and understanding to children and families in crisis by helping parents/caregivers gain the skills, self-confidence and access services to meet their child's complex needs. 

CSO offers Training in: Trauma informed care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more. 


  • Provide weekly contact with the parent/caregiver to deliver services in accordance with an existing Outpatient or In-Home Therapy treatment plan or Individualized Care Plan (ICP) through Intensive Care Coordination.
  • Deliver services in the parent/caregiver's home or community.
  • Coordinate minimum weekly contact with the hub provider (Outpatient, In-Home Therapy or Intensive Care Coordination).
  • Meet expected productivity level as required.
  • Provide education, coaching, training and assistance to parents in navigating child serving systems (DCF, DMH, juvenile justice).
  • Foster empowerment and building self-efficacy.
  • Facilitate linkages to peer/parent support and self-help groups as necessary.
  • Assist in identifying formal, natural support and community resources.
  • For families engaging in Intensive Care Coordination services, the Family Partner will participate in Wraparound processes including completing paperwork, attending Care Plan team meetings, and communicating with Care Coordinator.


To be a Family Partner at CSO, you must have a high school diploma or GED as well as two years of experience working with children, adolescents or transitional aged youth. We also need our Family Partners to have experience as parent or caregiver of a youth with special needs, preferably, mental health needs. The qualified candidate must have a willingness to share their experience with child serving systems. Additionally, we ask that you possess the ability to occasionally work evenings with some flexible hours.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA