Housing Navigator, Friends of the Homeless, Springfield

The Housing Navigator will be a key member of the Coordinated Entry System (CES) team that connects homeless individuals with services and housing. The Navigator will be assigned homeless individuals identified as a high priority within the CES that serves Hampden County. The Navigator will work with individuals to collect all documents needed to be placed in housing and will enter information into a shared data platform. The Navigator will provide additional support after a housing match is made to finalize the housing placement. This Navigator's position will be mobile and will meet with homeless individuals in the community approximately 75% of the time (with mileage reimbursement) and attend various meetings on site 25% of the time.


  • Work with homeless individuals identified as a high priority within the CES to get them housing ready such as documents, ID and income verification and assist with housing search and placement.

  • Access the data system daily to obtain and manage caseload and keep up-to-date client records.

  • Assist individuals that are homeless in gathering all documents necessary to obtain permanent supportive or other housing.

  • Complete in-depth assessments as needed with clients to ensure proper supportive services are provided.

  • Participate in and prepare for weekly meetings including staff meetings, Case Conferencing and other related meetings and provide regular feedback to CES Manager.

  • Collaborate with a network of CES community partners including outreach workers, shelter case managers, housing and other service providers, and understand all roles and responsibilities within the CES.

  • Be familiar with overall performance goals of CES and the Housing Navigator role and how to fully utilize the CES.


·  Minimum Associate's degree, preferred Bachelor's degree in social work or related field.

·  Two years' work experience in housing search and/or case management.

·  Demonstrated ability to work independently and as part of a team.

·  Strong written and verbal communication skills.

·  Strong organizational and time management skills.  

·  Problem solving and conflict resolution skills.

·  Computer skills with proficiency in Microsoft office programs.

·  Ability to work with diverse population and exercise good judgment.

·  Must have reliable personal transportation, a valid MA driver's license, auto insurance and an acceptable driving record.

·  Bilingual skills (English-Spanish) preferred. 


Your work at CSO is valued with a competitive salary and generous benefits package, including full coverage health and dental insurance, paid time off (vacation, personal, sick, and holiday), a 403(b) retirement savings plan, employee referral bonus program, regular in-house training and professional development opportunities, and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 600 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol. Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.