Intake Shelter Staff, Liberty St., Springfield

If you enjoy meaningful work, are caring, and have the ability to function well in a fast paced human service environment, Friends of the Homeless in Springfield is hiring intake staff for all shifts including overnight, evening and weekend.

  •  Provide support in a diverse shelter environment
  •  Help to foster safety using a trauma informed approach as part  of a team
  •  The Intake Staff is a part of the agency service team, providing a safe haven for shelter guests to address barriers to self-sufficiency. The Intake Staff may also perform other duties deemed by their supervisor

Intake shelter staff must have a high school diploma or GED in addition to a preferred 6 months experience working in the human services field. The ideal candidate will also have some working knowledge of low income population, chemical dependency, and mental health programs. Bilingual candidates are strongly encouraged to apply.  


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance, paid time off (vacation, personal, sick, and holidays), a 403(b) retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.