CSO is looking for Kitchen Operations Support Staff for Friends of the Homeless in Springfield.

This position will provide assistance for the overall efficient and safe operation of the agency's kitchen/dining services. Spends time actively maintaining the sanitation and food safety of the kitchen and dining environments by receiving and organizing deliveries, washing floors and surfaces, cleaning and organizing dishes and equipment, handling trash and recycling efforts, and assisting with general meal service operations. 

Responsibilities

• Maintains a clean kitchen by properly sorting, washing, and storing dishes, utensils, and pots/pans, etc. This includes the setting up of dish stations, including dish machines and sinks and keeping dish area organized and free of clutter.
• Maintains clean and dry floors throughout the shift.
• Safely performs basic food preparation and production tasks in the timely service of healthy, high-quality meals, snacks, and beverages.
• Serves food and drink to clients and shelter guests in adherence to CSO's customer service standards.
• Completes prep-list tasks, maintenance/cleaning tasks, organizing, and cleaning-related opening/closing procedures, etc.
• Helps ensure all appliances, equipment, and serveware are properly used, cleaned, stored, and kept in full working order in organized and accessible ways. 
• Responsible for the cleanliness, sanitation, and food safety of all kitchen areas and operations.
• Follows directions to help ensure food safety and to mitigate cross contamination or food-borne illness at all levels: delivery, storage, stock rotation, preparation, holding (temperature), and cleanup.
• Communicates problems effectively with the Kitchen Manager or Shift Supervisor.
• Helps maintain proper inventory of food and supplies by communicating low levels of items, maintaining organized storage, rotating and labeling stock, etc.
• Welcomes volunteers and volunteer groups and helps ensure their donated time is both productive and enjoyable in accordance with agency customer service, safety, and sanitation standards.
• Adhere to the philosophy of “customer satisfaction” and consistently follow the same by providing reliable, responsive, consistent and high-quality trauma-informed service in a timely manner to staff, volunteers, and external customers.

Qualifications

High School diploma or GED plus two years' experience in food service program; or equivalent combination of experience and training that provides required knowledge, skills and abilities. Basic knowledge of food safety, and general kitchen best practices. Basic computer skills, including email, electronic timesheets. Possess and maintain all licenses and certifications required by law. ServSafe certificate preferred (or willingness to obtain). Valid MA driver's license with good driving record. 

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)

Benefits

We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA