Office Manager, Gardner

CSO is looking for an Office Manager for our clinic in Gardner. 

The Office Manager is responsible for working collaboratively with the billing department, administrative support staff and Program Managers in gathering pertinent information, verification and data entry of insurance information, as well as streamlining operations for maximum efficiency and output. The Office Manager will also supervise daily activities of onsite support staff.


  • Provide daily administrative supervision for onsite administrative support staff.
  • Supervise the scheduling of clients for medication management services, ensuring support staff book clients immediately, follow up inquiries, and refer clients when necessary.
  • Oversee client records and medical chart archives, ensuring records are up-to-date and accurately filed.
  • Ensure support staff comply with HIPAA confidentiality rules and regulations.
  • Serve as the onsite contact person for facilities maintenance issues.
  • Work with Human Resources to ensure initial new hire and other required employee paperwork is completed and returned to HR when necessary.
  • Verify insurance eligibility daily and enter new/updated client data in computer database.
  • Generate and distribute insurance authorization as needed
  • Terminate database files in accordance with agency policy.
  • Obtain new patient prior authorizations (PA).
  • Provide data entry for all billable and non-billable services. 


The Office Manager must possess a high school diploma and at least two years of office experience. Third-party behavioral health billing and supervisory experience preferred.  Must possess excellent organization and interpersonal skills, and the ability to handle situations in a professional manner at all times with clients, staff and external sources.  Computer expertise in database programs, spread sheets and word processing required. Computer proficiency required including ability to work with email, electronic health record and word processing software. Ability to effectively manage multiple projects. Valid driver's license and reliable transportation required.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA