Outreach Housing Case Manager, Springfield

CSO is seeking an  Outreach Housing Case Manager to join our service team, providing a safe haven for formerly homeless tenants while helping address barriers to self-sufficiency. This position works in a collaborative manner with the individual to accomplish common goals.  They will coordinate and monitor the assessment, treatment planning process, and follow-up for each newly housed client and serve as an advocate and liaison for the tenant. 

Responsibilities Include:

  • Assisting tenants in the development of individual plans to move toward self-sufficiency and to retain/secure temporary/permanent housing.
  • Completing new tenant assessments to determine eligibility and needs for mental health, medical, substance abuse, and other social support programs. 
  • Evaluating, facilitating and monitoring the tenant's progress towards established goals and objectives.  Maintaining and updating      tenant information into agency's computer database system.
  • Providing resources and assistance for tenants in areas such as budgeting, job training, employment searches, locating permanent housing, managing medical issues and addressing transportation and other needs.
  • Advocating for tenants with other service providers, including federal, state and city agencies and other non-profits and providing      referrals to other appropriate service providers as needed. (e.g. Social Security, Medicaid, Medicare)


BA plus 3 years experience required,Master's Degree in human services preferred. (Social Work, Psychology) from an accredited college or university, with knowledge of issues of low income, homeless population, chemical dependency, and/or mental health programs. Ability to use computer software applications and general office equipment. Commitment to trauma informed care.

First Aid and CPR certification desirable. Maintain a valid driver's license and reliable transportation.

Ability to read, analyze and interpret governmental regulations and legal documents.  Ability to write reports and correspondence, Ability to speak effectively and respond to questions from tenants, management, and/or public groups.

Bilingual skills desirable.


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance, paid time off (vacation, personal, sick, and holidays), a 403(b) retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.