Program Manager, CCRT, Greenfield

CSO's Center for Community Resilience after Trauma (CCRT) team in Greenfield is looking for a Program Manager. 

Are you looking for a rewarding job with an opportunity to support individuals & communities in the Pioneer Valley impacted by crime, violence, and trauma? CSO has an open position for a Program Manager to lead our team of dedicated professionals in our Center for Community Resilience after Trauma (CCRT) program!

In this role, you will oversee the administrative components and the delivery of high quality services to victims and communities impacted by crime and violence in Franklin & Hampshire Counties and the North Quabbin Region.

  • Responsibilities
  • Respond to requests for services by communities, groups, and individuals affected by crime.
  • Recruit and supervise professional, paraprofessional, and volunteers on  Community Crisis Response Team.
  • Provide overall program planning, development and ongoing support to Team members.
  • Consult with and recruit Complementary Therapy Practitioners for Healing Arts programming; schedule and promote Healing Arts programming.
  • Attend community meetings or events related to program and services.
  • Provide ongoing outreach and publicity to increase community awareness of specialized CCRT programs including healing arts. 
  • Manage the program budget.
  • Primarily responsible for collating service data and crime trends and reporting to funders. 
  • Assist with outreach and coordination of services and support to victims and witnesses of crime.
  • Know and use a variety of therapeutic tools to support victims in managing their stress reactions and plan for recovery.
  • Maintain a thorough knowledge of other social service providers


Bachelor's degree in mental health discipline, Master's degree preferred; minimum of five years of related experience; training and experience in crisis intervention and service provision to victims of crime/trauma; knowledge of issues of victimization and oppression, and of community resources; experience in group facilitation, working with volunteers, and community outreach and organization; excellent interpersonal and communication skills, basic financial management expertise; excellent computer skills (spreadsheets, word processing, databases and data entry, Internet search); commitment to social change and willingness to learn about and actively use multicultural awareness and understanding in daily work.  BIPOC, and LGBTQIA applicants strongly encouraged to apply.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA