Relief Intake Staff, Greenfield

CSO is looking for Relief Intake Staff for our new shelter space in Greenfield, MA. 

If you enjoy meaningful work, are caring, and have the ability to function well in a fast paced human service environment, CSO is hiring intake staff for all shifts including overnight, evening and weekend. In this role, you will provide support in a diverse shelter environment. You will help to foster safety using a trauma informed approach as part of a team. 


  • Greet, communicate and respond to Shelter visitors and guests by demonstrating respect and sensitivity to all individuals.
  • Coordinate guest check-in process including bed assignments, bag and medication and property checks and assessments for safety; completes the intake process with new guests and ensure all needed information has been obtained.
  • Issue blanket, sheet, towel to guest if needed and document on appropriate form.
  • Communicate, comply with and enforce all shelter rules, policies and procedures.
  • Collect basic demographic information (form of identification; copy and place in secure file) on individuals making use of shelter services. Then, input information via computer management system for recordkeeping purposes and referral to Case Managers. 
  • Ensures residents are up on time/go to bed on time, adhere to lights out, enforce performance of daily chores scheduled during shifts, perform hourly rounds inside and out to ensure integrity of facility.
  • Maintain and update guest files, and clearly communicate with other shelter staff through written and verbal reports; utilize the employee communication log to summarize relevant events of each shift.
  • Complete follow-up intake and assessment.
  • Focus on building relationships with guests; this includes but is not limited to meeting basic needs, identifying additional needs based on their current situation, being available to answer questions and assisting with problem solving, while demonstrating empathy and acceptance.


Intake shelter staff must have a high school diploma or GED in addition to a preferred 6 months experience working in the human services field. The ideal candidate will also have some working knowledge of low income population, chemical dependency, and mental health programs. 

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA