Women's Shelter Supervisor, FOH, Springfield

CSO is looking for a Supervisor for our Women's Shelter at Friends of the Homeless in Springfield. 

This position will oversee, facilitate and coordinate the activities of staff during the hours of shelter operation.  The Shelter Supervisor works with management and staff to provide a safe, secure, and nurturing environment for Shelter's guests. 


  • Review women's shelter files, notes, records, reports, logs, medication records and other documentation for accuracy, completeness and use of proper procedures as defined by the agency's policy.
  • Prepare and maintain various reports such as; progress reports, update records.  Collect, prepare and deliver required reports, records and documentation to appropriate administrative department in a timely manner.
  • Interview, hire and train employees as needed and in collaboration with Program Manager; supervise assigned staff, explaining and ensuring compliance with program's shelter policies, procedures and regulations. 
  • Assess staffing needs and plan, develop and coordinate appropriate training.
  • Develop schedules and assign work. Working with Program Manager, plan and evaluate employee's performance.
  • Provide guidance for all other routine employee related matters within the Women's Shelter, confer with manager on non-routine personnel or other related matters affecting shelter employees.
  • Attend various meetings, training programs and communicate with supervisor and other managers about the activities and needs of the Women's Shelter.
  • Adhere to the philosophy of "customer satisfaction" and consistently follow the same by providing reliable, responsive, consistent and high quality service in a timely manner to staff and external customers.
  • Support and maintain a high performance environment characterized by positive leadership and a strong team orientation as an added value member of the Agency Management team; support CEO-approved goals and philosophies, sharing a fundamental philosophy that enhances the agency's global reputation within the community.


Associate's Degree or equivalent from two-year college; or one to two years related experience and/or training; or equivalent combination of education and experience.  Experience working with homeless or at-risk population is preferred.  Effective interpersonal, verbal and written communication skills. Strong administrative and organizational skills.  Ability to work under pressure.  Bi-lingual skills helpful. Capacity to effectively supervise a variety of staff and carry out supervisory responsibilities in accordance with the agency's policies and applicable laws.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA