Program Assistant- Community Partner Program, Greenfield

Join CSO's Community Partner (CP) Program! Be part of our team of caring and skilled professionals as a Program Assistant. We are  a multidisciplinary team of licensed nurses, licensed clinical behavioral health specialists, bachelor level care coordinators, and peer partners. The team provides individualized support to adult MassHealth members who have complex medical and behavioral health needs, coordinates communication between behavioral health, substance use, and medical care providers, and connects people to services in the community to help them meet their health and wellness goals.

The Program Assistant provides assistance to the Director, managers, and program staff in managing data and administrative details related to the program . This position will assist in producing and sending reports to MassHealth and program partners, as well as entering new/updated client data from MassHealth and PCP offices into CSO's electronic health record.  Position would also provide outreach to selected CP assigned enrollees and collaborate with other team members on provision of supports and services.  

This is a great opportunity for a candidate interested in an administrative position with some direct client interaction.


  • High school diploma and at least one year of office experience preferred as well as customer service or client/patient direct care experience
  • Experience with behavioral health billing and/or medical records preferred
  • Must possess excellent organizational skills, and the ability to handle situations in a professional manner at all times with clients, staff and external sources
  • Possess strong interpersonal skills, including patience and a nonjudgmental approach
  • Must have great communication skills and comfort in initiating phone calls
  • Ability to adapt to changing needs and responsibilities
  • Able to document activities in a manner that meets agency requirements
  • Computer proficiency required including ability to work with email, electronic health record and word processing software
  • Ability to manage multiple projects


Your work at CSO is valued with a competitive salary and generous benefits package, including full coverage health and dental insurance, paid time off (vacation, personal, sick, and holiday), a 403(b) retirement savings plan, employee referral bonus program, regular in-house training and professional development opportunities, and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 600 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol. Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.