Recovery Support Coordinator, FOH, Springfield

CSO is looking for a Recovery Support Coordinator to provide support to individuals served at FOH for the purpose of connection building, resource sharing, and education. The Recovery Support Coordinator creates a peer relationship that is non-clinical and focused on removing obstacles to recovery; linking clients to the recovery community and serving as a direct referral source to additional recovery and or clinical services provided both inside and outside the agency. Additionally, the Coordinator will provide hope, mutual peer support, advocacy, and purposeful sharing of lived experience to individuals receiving services. 


  • Provide recovery-oriented support to persons served including groups. 
  • Willingness to share his/her own recovery story in intentional ways for the purpose of connection building, resource sharing, education, etc.
  • Assist with access to treatment and linking clients to the recovery community; serve as a direct referral source to supports for achieving sustained recovery.
  • Offer hope, role modeling of recovery, faith-based services as appropriate, and a vision of a full and meaningful life for all.
  • Promote peer values including self-determination, mutuality and reciprocity, individual respect and dignity, easy to understand language, and non-judgmental attitude.
  • Develop and maintain knowledge of community resources for sharing with individuals and supporting actions for recovery. Work with supervisor to integrate the recovery perspective into site programming, team roles, and individual care decisions.
  • Represent and advocate a recovery perspective in staff settings including team meetings. Promote and reinforce easy to understand recovery-oriented language. Complete required service and other documentation including maintaining neat, accurate, and timely records in accordance with agency policies and procedures along with all regulatory bodies. 
  • Participate in agency-wide and inter-agency meetings.
  • Participate actively in regular supervision.
  • Comply with all applicable agency clinical and administrative policies, protocols and procedures.
  • Adheres to the philosophy of "customer satisfaction" and consistently follow the same by providing reliable, responsive, consistent and high-quality trauma-informed service in a timely manner to staff and external customers.


Must be able to safely and effectively provide recovery support to others; willing and able to share their path to recovery and their lived experience of recovery with clients. High school diploma or a GED and minimum of one year of sustained sobriety required. Must have obtained, or be able to demonstrate a willingness to actively work on obtaining, credentialing as a Certified Addiction Recovery Coach (CARC) through the MA Board of Substance Abuse Counselor Certification, or through another certification or credentialing process as specified by EOHHS. Must be able to work in both community and clinical settings, relate well to a range of individuals, and promote a philosophy of recovery. Strong interpersonal skills, including patience and a nonjudgmental approach. Computer proficiency required including ability to work with email, electronic health record and word processing software. Sensitivity to the needs and perspectives of people from diverse cultural or linguistic backgrounds. Professional demeanor and phone skills in work with persons served, team members, and community contacts. Valid driver's license and reliable transportation required.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA