Assistant Office Manager, Gardner

CSO is looking for an Assistant Office Manager for our Outpatient Clinic in Gardner.

The Assistant Office Manager is responsible for working collaboratively with the Office Manager in gathering pertinent information, verification and data entry of insurance information. As required, and in a backup capacity, the Assistant Office Manager will also supervise onsite support staff and may fulfill the job requirements for an Administrative Assistant. 


  • Serve as onsite liaison with clinicians and other staff, helping to resolve administrative issues in the clinic.
  • Assist Office Manager in supervising the scheduling of clients for medication management services, ensuring support staff book clients immediately, follow up inquiries, and refer clients when necessary.
  • Oversee client records and medical chart archives, ensuring records are up-to-date and accurately filed.
  • Ensure support staff comply with HIPAA confidentiality rules and regulations.
  • Work with Human Resources to ensure initial new hire and other required employee paperwork is completed and returned to HR when necessary.
  • Verify insurance eligibility daily and enter new/updated client data in computer database.
  • Generate and distribute insurance authorization as needed
  • Obtain new patient prior authorizations (PA).
  • Provide data entry for all billable and non-billable services.
  • Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.


The Assistant Office Manager must possess a high school diploma and at least one year of office experience. Third-party behavioral health billing and supervisory experience preferred.  Must possess excellent organization and interpersonal skills, and the ability to handle situations in a professional manner at all times with clients, staff and external sources. Computer proficiency required including ability to work with email, electronic health record and word processing software. Ability to manage multiple projects.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance, paid time off (vacation, personal, sick, and holidays), a 403(b) retirement savings plan with employer match, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.