Clinician, Emergency Services, Florence

CSO is looking for per-diem, part-time and full-time Emergency Services Clinicians to join our team in Florence.

Our Crisis services offer clients behavioral health assessments, intervention and stabilization (for youth, families and adults,) 24 hour availability (7 days per week,) support from professional Peers, and are a preferred alternative to hospital emergency departments. We offer these services to all individuals regardless of insurance or ability to pay. 

Our Respite services offer clients a quiet, home-like atmosphere. We provide daily assessment and brief counseling, case management, nursing support and peer support. Respite services have recovery and wellness focused groups, psychiatric consultation when needed and also provide discharge planning. 

As a Clinician, you will work with a multidisciplinary team to provide assessments, care plans, clinical and discharge supports. This role also allows for opportunities to lead support and educational groups, as well as team and family meetings. You will work with an expert team of mental health professionals in community settings including homes, schools, and hospital emergency departments to provide trauma sensitive interventions for safety and stabilization.


  • Provide clinical services to clients in the Respite beds, including group treatment, individual treatment, family meetings, case management, case coordination with other providers, and discharge planning.
  • Conduct intake assessments and gather Respite referrals from the Crisis Team, inpatient units, and other providers as needed.
  • Develop and implement treatment plans for clients in Respite beds.  Provide information and referrals to clients about other community services as appropriate, working collaboratively with Respite Team for planning (including RNs and Respite Counselors).
  • Remain conversant with current insurance providers and their requirements.  Contact insurance providers as needed to insure reimbursement for services.
  • Provide crisis evaluations of Respite clients needing assessment for level of core interventions (evaluation site may be Respite or local Emergency Department.)
  • Monitor Respite clients, including hourly bed checks and documentation, and provide closer observation as needed.
  • Conduct psychiatric assessment of individuals experiencing a mental health emergency and provide appropriate disposition. Consult to medical personnel, police and other providers as indicated.
  • Organize clinical evaluations, including completion of a written report and finalizing a disposition efficiently and in a timely manner.
  • Utilize external information and specialized expertise as needed.  This includes contacting providers, family, friends and significant supports of the individual being evaluated.
  • Utilize consultation when this will facilitate a more expert evaluation including contacting supervisors, psychiatrists, or CSO staff who are available for specialized consultation.
  • Respond to clients at the most natural setting that is safe and feasible following the risk guidelines of the Crisis Program.  This includes homes, schools, residential programs, group homes, nursing facilities, and other settings as needed.
  • Implement procedures for Mobile Crisis Intervention reaching out to youth and families in the most natural setting possible and using a team model.
  • Provide clinical services to residents of the Respite program including risk assessment for unplanned discharges and screening interviews for inpatient step-down admissions.  Additional clinical services to Respite clients as directed including treatment planning, clinical interviews, case management, acquiring insurance prior authorization, and discharge planning.


Clinical Master's degree required.  Must be experienced in assessing individuals and managing appropriate dispositions.  Computer proficiency required including ability to work with email, electronic health record and word processing software. Must be licensed or license eligible (LICSW or LMHC preferred.) Must have a valid driver's license and reliable transportation. 

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA