CSO is looking for a Hospital Services Supervisor to join our team in Northampton.

The Hospital Services Supervisor will provide behavioral health services including consultation, support, assessment, intervention and discharge planning to individuals and families at Cooley Dickinson Hospital (CDH). The Hospital Services Supervisor is primarily based at the hospital and works to fulfill the requirements of the CSO contract with CDH. The Supervisor represents CSO in providing clinical services at CDH and advocates for the behavioral health needs of clients. The supervisor trains and supervises per diem staff and coordinates admissions to the CDH Psychiatric Unit.

We have 2 positions available- one is second shift, the other is overnights. 

Starting Salary: $66,000-$75,000/year. Premium shift pay available for overnights. 

As a Hospital Services Supervisor:

You Will:

• Provide psychiatric and/or drug/alcohol evaluations, consultations and referral services for CDH patients including formulating a DSM IV diagnosis in the Emergency Department and on medical units
• Assist patients/families through coordination of referrals and assist in resource linkage to maximize patients' abilities to be treated in the least restrictive setting
• Provide any documentation required by CDH to client medical record
• Coordinate in-hospital activities with Director of Behavioral Health at CDH
• Provide information and consultation to physicians and nursing staff as requested on behavioral health related concerns for medical patients. Facilitate hospital transfers and discharges when appropriate (behavioral health issues present) for medical units during off-hours
• Seek external information to supplement clinical assessments
• Request expert consultations including supervisors, psychiatrists, CDH staff and CSO staff that are available for specialized consultation
• For the Medicaid-under-21 population, provide Mobile Crisis Intervention using, wrap-around principles, and using established MCI procedures. As hospital-based clinicians, HS Supervisors will intervene primarily in the Hospital but may provide follow-up care in the community

Qualifications

• Clinical Master's degree with independent license (LICSW or LMHC)
• Five years' or more experience treating individuals with mental illness in outpatient, residential, crisis intervention, or psychiatric inpatient setting (preferred)
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA