Relief / Per Diem / Float Counselors - Entry Level & Clinical

Flexible Hours | Meaningful Work | Exposure to Multiple Programs

Are you looking for flexible, rewarding work with a mission-driven organization? Join the centralized float pool at Clinical & Support Options (CSO) - the fastest-growing behavioral health agency in Western Massachusetts and a Top Workplace in Healthcare (2023, 2024, and 2025).

We are hiring Relief, Per Diem, and Float Counselors to provide direct support to clients across multiple programs in Springfield, Northampton & Greenfield & Gardner, MA.

As a member of CSO's centralized float pool, you will support multiple sites and teams by providing coverage where it is needed most. This role offers valuable exposure to a variety of programs and client populations while allowing you to build experience across diverse clinical and community settings.

Starting Pay: $18.50 - $20.50 per hour

You Will:

• Provide supportive, therapeutic counseling while ensuring the safety, well-being, and dignity of clients/guests.
• Assist clients/guests with activities of daily living, including self-care, meals, recreation, and medication administration and documentation.
• Monitor clients/guests through rounds, hourly checks, and observations, responding to crises and safety concerns as needed.
• Communicate with clients/guests in a respectful, empathetic, and professional manner while maintaining a safe, clean, and supportive environment.
• Coordinate daily program activities such as intake, bed assignments, meals, social support groups, and safety assessments.
• Document client/guest interactions, incidents, and progress in electronic health records and communicate updates with team members.
• Support clients/guests in accessing systems of care and work to divert from emergency interventions whenever possible.
• Enforce program or shelter guidelines, including schedules, chores, and safety protocols.

This is an excellent opportunity for:

• Students seeking hands-on experience
• Recent graduates exploring careers in human services
• Professionals looking to supplement full-time work

You will gain meaningful experience in counseling, crisis intervention, and behavioral health support while making a real difference in people's lives.

Your Background:

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work.?We encourage you to check us out!

CSO offers?Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.?

EOE/AA