Family Partner for Crisis Services (Relief,) Florence

CSO is looking for a Relief Family Partner for our Crisis Services in Florence. 

Our Crisis services offer clients behavioral health assessments, intervention and stabilization (for youth, families and adults,) 24-hour availability (7 days per week,) support from professional Peers, and are a preferred alternative to hospital emergency departments. We offer these services to all individuals regardless of insurance or ability to pay. 

As a Family Partner, you will help to resolve or ameliorate the referred client's emotional or behavioral needs by improving the capacity of the parent or caregiver so as to improve the client's functioning as identified in Outpatient, Family Support or Individual Care Plans.


  • Work in conjunction with ESP Clinician, ESP staff to complete assessments and Family Support Plans (including CANS Assessment when needed).
  • Provide support for parent and/or family members through process of assessment and Family Support Plan development; encourage involvement of natural supports for families.
  • Oversee implementation of the Family Support Plan.
  • Provide direct supports to family members.
  • Deliver services on-site or in the parent/caregiver's home or community.
  • When applicable, provide education, coaching, training and assistance to parents in navigating child serving systems (DCF, DMH, juvenile justice).
  • For families engaging in Intensive Care Coordination services, participate in Wraparound processes including completing paperwork, attending Care Plan team meetings, and communicating with Care Coordinator.
  • Foster empowerment and building self-efficacy.
  • Facilitate linkages to peer/parent support and self-help groups as necessary.
  • Assist in identifying formal, natural support and community resources.


Experience as parent/caregiver of a youth with special needs, and preferably a youth with mental health needs; willingness to share this experience/journey with child serving systems. Minimum high school diploma or GED and two years' experience working with children, adolescents or transition age youth. Must be able to work effectively within the mental health system, with team members, and effectively empower parents/caregivers. Will be able to document activities in a manner that meets agency requirements. Willing to participate in job-related training when required. Ability to occasionally work evenings and weekends with some flexible hours.  Ability to work in unpredictable environments, occasional chaotic social settings, and with clients of varying cultural backgrounds. Computer proficiency required including ability to work with email, electronic health record and word processing software. 

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA