Trauma Support Specialist/Admin Support, CCRT, Greenfield

CSO is looking for a Trauma Support Specialist to join our CCRT (Center for Community Resilience after Trauma) team in Greenfield. 

Looking for a rewarding job with an opportunity to support individuals & communities in the Pioneer Valley impacted by crime, violence, and trauma? CSO has an open position for a Trauma Support Specialist/Administrative Support to join our team of dedicated professionals in our Center for Community Resilience after Trauma program!

In this role, you will ensure the delivery of high quality services to victims and communities impacted by crime and violence in Franklin & Hampshire Counties and the North Quabbin Region.


  •  Provide free, trauma-informed & culturally-responsive services embedded in a social justice framework to individuals and groups impacted by crime-related trauma, travelling as needed within the service area to provide those services.
  •  Assist with outreach to and coordination of services and support to victims and witnesses of crime.
  •  Know and use a variety of therapeutic tools to support victims in managing their stress reactions and plan for recovery.
  • Contribute to staffing and/or facilitating complementary & expressive arts group programming
  •  Maintain a thorough knowledge of other social service providers to ensure clients' long-term support and recovery needs are met, including other victim-serving programs, mental health and substance recovery supports, the District Attorney's Office, etc.
  • Assist with some administrative/office management tasks including creating/editing program promotion flyers, supply maintenance and purchasing, and other tasks as needed.
  •  Attend relevant program and site meetings at CSO, hosted by funding sources, or other community meetings or events specifically related to the provision of trauma recovery and support.


Bachelor's degree with a minimum of five years of related experience or 3 years of professional experience with commensurate life experience; bi-lingual (English & Spanish) a plus; comprehensive knowledge of trauma response and recovery; knowledge of and experience using skills helpful in trauma support including crisis intervention, safety planning, coping skills and complementary therapies (EFT, mindfulness/meditation, trauma-informed yoga, etc.) and service provision to victims of crime/trauma; knowledge of issues of victimization and oppression, and of community resources; excellent interpersonal and communication skills, excellent computer skills (spreadsheets, word processing, databases and data entry, Internet search); commitment to social change and willingness to learn about and actively use cultural awareness and understanding in daily work; and access to reliable transportation.  BIPOC, and LGBTQIA applicants strongly encouraged to apply.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance, paid time off (vacation, personal, sick, and holidays), a 403(b) retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.