CBHC ESP Family Partner, Athol

CSO is looking for Family Partners to work in our CBHC Emergency Services Program in Athol.

Community Behavioral Health Centers (CBHCs) are responsible for providing a full range of client-centered and family-centered services and interventions for mental health, substance use disorders, and co-occurring disorders. CBHCs serve as an entry point for timely, flexible, person-centered, high-quality mental health and addiction treatment on an urgent and ongoing basis.

Our Emergency Service Programs (ESPs) offer clients behavioral health assessments, intervention and stabilization (for youth, families and adults,) 24-hour availability, and are a preferred alternative to hospital emergency departments. We offer these services to all individuals regardless of insurance or ability to pay. We provide daily assessment and brief counseling, case management, nursing support and peer support. We have recovery and wellness focused groups, psychiatric consultation when needed and also provide discharge planning. 

As a CBHC ESP Family Partner you will work to resolve or ameliorate the referred client's emotional or behavioral needs by improving the capacity of the parent or caregiver so as to improve the client's functioning as identified in care and treatment plans.


  • Work in conjunction with CBHC ESP Clinician and other staff to complete assessments and Family Support Plans (including CANS Assessment when needed).
  • Provide support for parent and/or family members through process of assessment and Family Support Plan development; encourage involvement of natural supports for families.
  • Oversee implementation of the Family Support Plan.
  • Provide direct supports to family members.
  • Deliver services on-site or in the parent/caregiver's home or community.
  • When applicable, provide education, coaching, training and assistance to parents in navigating child serving systems (DCF, DMH, juvenile justice).
  • For families engaging in Intensive Care Coordination services, participate in Wraparound processes including completing paperwork, attending Care Plan team meetings, and communicating with Care Coordinator.
  • As a designated critical employee of CSO, must come to work when scheduled regardless of adverse weather conditions, and when other CSO offices are closed, including holidays. In the event there are extenuating circumstances, employee must make prior arrangements with Program Director in order to maintain adequate staffing in the program. 
  • Complete all initial and ongoing credentialing requirements for those hospitals where employee will be providing services including obtaining required vaccinations, tox screens, and safety/health education competencies. (Any necessary vaccinations/x-rays are employee's responsibility.) 
  • Foster empowerment and building self-efficacy. 
  • Facilitate linkages to peer/parent support and self-help groups as necessary.
  • Attend in-service trainings on evidence-based best practices and other topics as appropriate.
  • Ensure record keeping and service delivery standards meet CBHC quality metric requirements, as determined by the CBHC contract.
  • Complete required documentation in a timely manner. 
  • Assist in identifying formal, natural support and community resources.


Minimum high school diploma or GED and two years' experience working with children, adolescents or transition age youth. Experience as parent/caregiver of a youth with special needs, and preferably a youth with mental health needs; willingness to share this experience/journey with child serving systems. Must be able to work effectively within the mental health system, with team members, and effectively empower parents/caregivers. Will be able to document activities in a manner that meets agency requirements. Willing to participate in job-related training when required. Ability to occasionally work evenings and weekends with some flexible hours.  Ability to work in unpredictable environments, occasional chaotic social settings, and with clients of varying cultural backgrounds. Computer proficiency required including ability to work with email, electronic health record and word processing software. Valid driver's license and reliable transportation required to support outreach and home and community-based activities.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA