CSO is looking for a Care Coordination Supervisor to join our Intensive Care Coordination team in Northampton.
ICC is model of care coordination using "wraparound" team approach for youth and families. This service is especially appropriate for youth who receive services from multiple providers or state agencies, including special education services. ICC is provided by professional Care Coordinators along with Family Partners.
This position will provide daily
administrative and programmatic supervision of Intensive Care Coordinators
including development of Care Planning Teams within the Community Service
Agency (CSA), and to coordinate the development of Care Plans, risk
management/safety plans, and Wraparound concepts and practice. The ICC Supervisor also supervises Family
Partners for the successful implementation of all CBHI (Children's Behavioral
Health Initiative) services within the CSA region. May provide direct delivery
of services as required.
Master's Degree in Psychology, Counseling, or closely related field from an accredited program. Mass. licensure required. Must possess skills in providing education and planning regarding treatment access and service needs, parenting skills, conflict resolution mediation, risk management/safety planning, family advocacy and support. Knowledge of Systems of Care philosophy and the Wraparound planning process informing partnerships with families and skilled coordination of services. Demonstrated experience working with children, adolescents and families, including experience navigating children's systems and supports within the community. Knowledge of and training in child development and children's mental health experience. Good listening skills, nonjudgmental ability to foster self-sufficiency; desire to work in natural family and youth settings. Ability to establish trusting relationships through compassion, empathy and insight. Be an effective member of a Team. Demonstrated sensitivity to the needs of families from diverse cultural or linguistic backgrounds. Computer proficiency required including ability to work with email, electronic health record and word processing software.
Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)
We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a retirement savings plan and an employee referral bonus program. CSO provides their staff with regular in-house training and professional development opportunities with free CEUs. Our voluntary supplemental insurances include short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts.
Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.
Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.
Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.