Care Coordination Supervisor, Northampton

CSO is looking for a Care Coordination Supervisor to join our Intensive Care Coordination team in Northampton.

ICC is model of care coordination using "wraparound" team approach for youth and families. This service is especially appropriate for youth who receive services from multiple providers or state agencies, including special education services. ICC is provided by professional Care Coordinators along with Family Partners.

This position will provide daily administrative and programmatic supervision of Intensive Care Coordinators including development of Care Planning Teams within the Community Service Agency (CSA), and to coordinate the development of Care Plans, risk management/safety plans, and Wraparound concepts and practice.  The ICC Supervisor also supervises Family Partners for the successful implementation of all CBHI (Children's Behavioral Health Initiative) services within the CSA region. May provide direct delivery of services as required.


  • Provide regular administrative, clinical, and care coordination supervision to intensive care coordination staff including Family Partners
  • Provide education and direction for successful implementation of Wraparound services.
  • Work collaboratively to coordinate program development and teambuilding with all ICC staff, including Family Partners.
  • Provide clinical consultation and guidance to ICC staff, ensuring clinically informed care plans for children and families.
  • Facilitate care planning team (CPT) meetings as necessary and educate staff on the facilitation of meetings.
  • Deliver direct care intensive care coordination services as required, including comprehensive home-based assessment inclusive of the CANS, family-driven identification of appropriate members of the care planning team (CPT), collaboration with a Family Partner, development and implementation of a youth- and family-centered intensive care plan (ICP), and development of a risk management/safety plan.
  • Provide assistance to staff and community participants with systems navigation and coordination.
  • Provide community education regarding Wraparound services, intensive care coordination and the CSA.
  • Be available to work flexible schedule which may include evening and weekend work and availability by phone or pager to supervise and assist with plan implementation, as required by the needs of the program.
  • Utilize clinical and training expertise to provide leadership and guidance to staff, families and care planning teams for complex family presentations requiring advanced clinical management skills. 


Master's Degree in Psychology, Counseling, or closely related field from an accredited program. Mass. licensure required. Must possess skills in providing education and planning regarding treatment access and service needs, parenting skills, conflict resolution mediation, risk management/safety planning, family advocacy and support. Knowledge of Systems of Care philosophy and the Wraparound planning process informing partnerships with families and skilled coordination of services.  Demonstrated experience working with children, adolescents and families, including experience navigating children's systems and supports within the community.  Knowledge of and training in child development and children's mental health experience. Good listening skills, nonjudgmental ability to foster self-sufficiency; desire to work in natural family and youth settings.  Ability to establish trusting relationships through compassion, empathy and insight.  Be an effective member of a Team.  Demonstrated sensitivity to the needs of families from diverse cultural or linguistic backgrounds.  Computer proficiency required including ability to work with email, electronic health record and word processing software.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA