Housing Support Case Worker

CSO is looking for Housing Support Case Workers for a new and innovative housing program for homeless individuals in Western Mass. Consisting of a team of 7 staff members, these Case Workers will have the opportunity to work with our experienced team at Friends of the Homeless in Springfield to bring housing to parts of Western Mass that have not had this level of attainable housing support until now.

These positions are available in Springfield, Westfield, Greenfield and surrounding areas.

This program comprises an evidence-based, outcome-driven model of service delivery that is responsive to the needs of homeless adults. It will improve health outcomes among this vulnerable population by addressing the effects of addiction (especially opioid addiction). It will advance health equity among those living with or at risk of HIV infection, with special outreach made to young women experiencing sexual exploitation.

This program will serve approximately 70, providing a low-threshold "Housing First" approach to rehousing in conjunction with harm reduction services. Case Managers will recruit clients through direct referral and outreach, coordinating with existing CoC systems and others.


  • Assist with the program development of this housing project by identifying units for rent and work closely with the Coordinated Entry System (CES) that will identify homeless individuals prioritized for these units, and facilitate the occupancy of participants that move into the units. 
  • Access the CES data system to receive referrals for prospective tenants as units are available, and regularly attend and participate in CES case conference meetings to represent FOH as a PSH provider of units in the Continuum of Care (COC).
  • Complete new tenant assessment to determine eligibility and needs for social support programs.
  • Assist tenants in the development of individual plans to move toward self-sufficiency and to retain/secure temporary/permanent housing.
  • Evaluate, facilitate and monitor tenant's progress towards established goals and objectives. Maintain and update tenant information in the agency's data system.
  • Provide resource/assistance for tenants in budgeting, job training, employment search, locating permanent housing, managing medical issues and addressing transportation and other needs.
  • Advocate for tenants with  other service providers, including federal, state and city agencies and other non-profits; provide referrals to other appropriate service providers as needed.
  • Maintain current knowledge of and good working relationships with other service providers with whom FOH and CSO collaborates. 


Bachelor's degree in social work or related field or relevant experience required.  Two years' work experience in housing search and/or case management.  Demonstrated ability to work independently and as part of a team.  Strong written and verbal communication skills.  Problem solving and conflict resolution skills.  Computer skills with proficiency in Microsoft office programs.  Ability to work with diverse population and exercise good judgement. Preferred:  Knowledge of local social service and other community resources.  Familiarity with Hampden County Continuum of Care.  Working knowledge and experience with HMIS and VI-SPDAT.   Strong organizational and time management skills.  Self-motivated.  

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA