Peer Partner, Community Partner (CP) Program

Join CSO's new Community Partner (CP) Program! Be part of our new team of caring and skilled professionals as a Peer Partner in the Community Partner Program at Clinical & Support Options. We are building a multidisciplinary team of licensed nurses, licensed clinical behavioral health specialists, bachelor level care coordinators, and peer partners. The team will provide individualized support to adult MassHealth members who have complex medical and behavioral health needs, coordinate communication between behavioral health, substance use, and medical care providers, and connect people to services in the community to help them meet their health and wellness goals.

The Peer Partner is someone with lived experience as someone served by the mental health and/or addiction treatment service system, and a willingness to share knowledge and experience of recovery. The Peer Coach is a primary contact for members' questions, and provides hope, mutual peer support, advocacy, purposeful sharing of lived experience and education to members receiving services. Through face-to-face outreach and telephonic care coordination, you and the team will help each MassHealth member with their individual goals, and provide support and empowerment to help each person realize more positive health outcomes. Peers provide care coordination services, advocacy, crisis support, wellness information and support, and participate on Care Teams. Community Partner Program Peers will also be connected with other Peers at CSO for support and supervision.


  • Lived experience as someone served by the mental health/addiction treatment service system and a willingness to share knowledge and experience of recovery.

  • High school diploma and minimum of one year of sustained recovery required.

  • Completion (or willingness to complete) the Massachusetts Certified Peer Specialist and/or the Recovery Coach Academy training is a plus.

  • Must be able to work in both community and clinical settings, relate well to a range of individuals, and promote a philosophy of recovery.

  • Strong interpersonal skills, including patience and a nonjudgmental approach. 

  • Computer proficiency required including ability to work with email, electronic health record and word processing software.

  • Sensitivity to the needs and perspectives of people from diverse cultural or linguistic backgrounds.

  • Professional demeanor and phone skills in work with persons served, team members, and community contacts.

  • Valid driver's license and reliable transportation required.


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance, paid time off (vacation, personal, sick, and holidays), a 403(b) retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.