Billing and Collections Specialist, Northampton

CSO is looking for a Billing and Collections Specialist for our Administrative Offices in Northampton. 

The Billing  and Collections Specialist is responsible for billing, clerical and backup reception duties, as well as gathering, entering and verifying of pertinent information. 


  • Enter and maintain pertinent client/clinical information in database, including specific program required information such as TOPS, CANS, credentialing, or other required documentation.
  • Input, track and/or monitor prior authorizations.
  • Generate insurance claim batches weekly
  • Contact insurance companies on outstanding claims as requested.
  • Complete and send disability determination requests if required.
  • Review and approve services in EHR system on a timely basis.
  • Verify insurance eligibility as requested.
  • Work aged trial balance report weekly and follow up on claims not paid through coordination with Billing Analyst and Reports Manager.
  • Reconcile self-pay deposits.
  • Provide administrative support including scanning and attaching client records, referrals and medical records on a regular basis.


High school diploma or equivalent.  Ability to work independently and as part of a team.  Must possess excellent organizational and interpersonal skills, be detail orientated, and possess the ability to handle situations on a professional customer-service oriented manner at all times with clients, staff and external sources. 


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance, paid time off (vacation, personal, sick, and holidays), a 403(b) retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 700 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.