Case Manager, Crisis Services (Per Diem,) Greenfield

CSO is looking for a per-diem Case Manager to join our Emergency Services team in Greenfield.

Our Crisis services offer clients behavioral health assessments, intervention and stabilization (for youth, families and adults,) 24 hour availability (7 days per week,) support from professional Peers, and are a preferred alternative to hospital emergency departments. We offer these services to all individuals regardless of insurance or ability to pay. 

As a Crisis Case Manager you will provide direct case management services to Crisis clients. Case management provides follow up support to individuals evaluated by Crisis Services and who remain in the community after a Crisis assessment. 


  • Identify clients needing case management (CM), focusing support on crisis stabilization, and facilitating linkages to service supports including CSO, other mental health and SUD providers, medical providers and wellness activities.
  • Engage Crisis clients either at the time of the initial Crisis encounter or within 24 hours through the client's preferred method of contact. Initial engagement is introductory, supportive and educational regarding Case Management services.
  • Provide individualized support based on person's unique profile including the individual's support system, provider recommendations and support needs identified by the individual.
  • Provide outreach to clients by telephone and in person and through their support network.
  • Complete necessary documentation, releases, and necessary paperwork.
  • Provide assistance in clarifying transition needs, gaps in services and supports.
  • Assist in locating housing, transport to appointments, and accessing supports for stabilization needs.
  • Assist clients in identifying and using natural supports including family and friends.
  • Practice a holistic and integrative approach to healthcare that includes physical, medical and emotional wellness. This involves an overview of areas of need and "social determinants of health."
  • Be responsive to client requests, flexible and timely in providing services, creative in finding solutions, and dedicated to a person-first approach to care. 


Bachelor's degree in a behavioral health discipline or related field, or equivalent combination of high school diploma or Associate's degree and applicable experience. Peer experience may be considered as applicable. Demonstrated experience working with adults with mental health challenges including experience navigating the behavioral health system.  Good listening skills; ability to foster self-sufficiency of individuals using problem-solving and practical skills; familiarity with support groups or education groups. Excellent oral and written communication skills, and computer competency.  Must be able to work independently and follow through with projects as well as be an effective member of a team.  Must be able to work flexible schedule which may include evening and weekend work, as required by individual needs. Must possess valid driver's license and reliable transportation.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA