Case Manager Supervisor, Greenfield

CSO is looking for a Case Manager Supervisor for our Emergency Services program in Greenfield. 

This position will supervise case management services for adult Crisis clients and to provide direct case management services to Crisis clients. Case management provides follow up support to individuals evaluated by Crisis Services and who remain in the community after a Crisis assessment. 


  • Provide programmatic and administrative day-to-day supervision for Crisis Case Managers in identifying clients needing case management (CM), focusing support on crisis stabilization, and facilitating linkages to service supports including CSO, other mental health and SUD providers, medical providers and wellness activities.
  • Engage Crisis clients, and ensure Case Managers engage clients either at the time of the initial Crisis encounter or within 24 hours through the client's preferred method of contact. Initial engagement is introductory, supportive and educational regarding Case Management services.
  • Provide individualized support based on person's unique profile including the individual's support system, provider recommendations and support needs identified by the individual.
  • Provide outreach to clients by telephone and in person and through their support network.
  • Complete necessary documentation, releases, and necessary paperwork.
  • Provide assistance in clarifying transition needs, gaps in services and supports.
  • Assist in locating housing, transport to appointments, and accessing supports for stabilization needs.
  • Assist clients in identifying and using natural supports including family and friends.
  • Practice a holistic and integrative approach to healthcare that includes physical, medical and emotional wellness. This involves an overview of areas of need and "social determinants of health."
  • Be responsive to client requests, flexible and timely in providing services, creative in finding solutions, and dedicated to a person-first approach to care. 


Bachelor's or Master's degree in a behavioral health discipline or related field, or equivalent combination of high school diploma or Associate's degree and applicable experience. Peer experience may be considered as applicable. Demonstrated experience working with adults with mental health challenges including experience navigating the behavioral health system.  Good listening skills; ability to foster self-sufficiency of individuals using problem-solving and practical skills; familiarity with support groups or education groups. Excellent oral and written communication skills, and computer competency.  Must be able to work independently and follow through with projects as well as be an effective member of a team.  Must be able to work flexible schedule which may include evening and weekend work, as required by individual needs. Must possess valid driver's license and reliable transportation.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA