CSO is looking for a Shift Supervisor for our Emergency Services Program (ESP.)

This position will provide leadership and coordination functions for the counseling staff in collaboration with the management team. You will also fulfill regular counselor duties including care and treatment of clients utilizing program.

As an ESP Shift Supervisor:

You Will:

·  Provide mentorship for new employees in orientation, serving as a role model for other program staff

·  Champion education and training programs for Counselor Staff

·  For shift in charge, plan and ensure meals are provided to residents; coordinate with nursing staff and Directorregarding general and specific nutritional needs of the residents and coordinate shift duties with other counselor working shift during meal preparation

·  Ensure access to personal care supplies and products for clients/guests

·  Establish a 1:1 therapeutic relationship with each program client, providing support and safety for clients utilizing the program

·  Assist clients with activities of daily living, including self-care, cooking, recreation, and medication responsibilities according to individual treatment plans

·  Review and file observation check sheets, building check sheets and MABHA entries daily as applicable; report discrepancies to manager

·  Function as an active member of the CCS and/or Respite Treatment Team, on a day-to day basis, in the therapeutic setting including attending staff meetings; rotating shifts, as needed; charting and reporting on daily records; maintaining knowledge of patient's treatment plan

·  Monitor CCS and/or Respite clients, including hourly bed checks and documentation, and provide closer observation as needed; be awake and alert at all times

·  Share observations, interactions, and knowledge to develop 24-hour care plans; attend change of shift meetings and provide shift report on client activities and mental status

·  Provide guidance for all routine employee-related matters and confer with supervisor on non-routine personnel or other related matters affecting employees; address personnel issues as needed during shift and notify supervisor of issues and outcomes

·  Support schedule development and staff work assignments; provide feedback to supervisor regarding employee performance as observed and managed during shifts

·  Serve as point of contact for building, technical, client/guest, or operational issues that arise during shift; address non-critical issues directly and notify supervisor or other management staff in accordance with established procedures

·  Serve as point of contact for staff callouts after hours and weekends, and coordinate appropriate coverage with management in accordance with established procedures

·  Provide shift supervisory cross-program coverage as directed

Your Background:

• Bachelor's Degree (preferred)
• High School Diploma or Associate's Degree with supervisory experience
• Two years' experience working with mentally ill individuals (preferred) or two years of supervised internship or field placement experience at a human service agency   
• High school diploma with a minimum of five years' experience may be substituted
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more. 

EOE/AA