Transitional Care Coordination Supervisor, Florence

Join CSO's Respite team as a Transitional Care Coordination Supervisor in Florence.

This position will provide integrated case coordination to adults receiving Crisis Services having indicators of higher risk. Transition Case Coordinator Services emphasize follow up of individuals placed at inpatient level of care but may at times be expanded to other high risk profiles. Follow up is client centered, integrative and collaborative with the primary goal of creating successful linkages for the individual to appropriate and effective community supports. This position identifies the individual's transition needs and engages the individual in order to facilitate these linkages.


Bachelor's degree in a behavioral health discipline or related field, or equivalent combination of high school diploma or Associate's degree and applicable experience. Peer experience may be considered as applicable. Demonstrated experience working with adults with mental health challenges including experience navigating the behavioral health system.  Good listening skills; ability to foster self-sufficiency of individuals using problem-solving and practical skills; familiarity with support groups or education groups. Excellent oral and written communication skills, and computer competency.  Must be able to work independently and follow through with projects as well as be an effective member of a team.  Must be able to work flexible schedule which may include evening and weekend work, as required by individual needs. Must possess valid driver's license and reliable transportation.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA