Victim Survivor Advocate

CSO is looking to hire a Victim Survivor Advocate. This position provides non-judgmental, empowering support, personal and criminal justice advocacy, as well as education to individuals after victimization.

The Victim Survivor Advocate takes on varying duties to support victims in both the immediate aftermath and long-term recovery process from victimization and may include phone and in-person support, outreach and criminal justice advocacy as well as psychoeducation about trauma and healing.

This position will use a social justice framework to provide trauma-informed, culturally-responsive support. The Victim Survivor Advocate will be providing these services within CSO's Center for Community Resilience after Trauma (CCRT) which is based in Greenfield and covers a service area including Franklin & Hampshire Counties and the North Quabbin Region.

This is a Part-time position (20 hours weekly) and is contracted through September 2020.


The ideal candidate will have personal and/or professional experience as someone who has been impacted by violence or crime or who has served in a professional capacity to support others who identify as being impacted by violence or crime. This candidate will also have used or supported others who have used the varying elements of the criminal justice process. These processes may include navigating and communicating with police departments, District Attorney's Office & its Victim Advocates, SafePlan, and/or other victim serving programs.

Candidate should also have a thorough knowledge of the complexities of victimization as well as area systems and resources that are available to victims.

An Associate's Degree is required and additional education and/or training in a related field as well as work experience in victim support is preferred. Must relate well to a range of individuals, be committed to working as a team, and promote a philosophy of healing and hope. Additionally, the ideal candidate will possess strong interpersonal skills as well as dedication to trauma-informed care and social justice frameworks. Computer proficiency is required including the ability to work with email, electronic health record and word processing software. This position also requires a valid driver's license and reliable transportation.


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a retirement savings plan and an employee referral bonus program. CSO provides their staff with regular in-house training and professional development opportunities with free CEUs. Our voluntary supplemental insurances include short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts.

Our Agency:

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.