PACT Program Manager, Northampton

CSO is looking for a Program Manager for our PACT (Program of Assertive Community Treatment) in Northampton. 

This is a full-time, leadership position and includes a competitive salary and our generous benefits package. 

This Program Manager will provide overall oversight of the PACT team, including clinical and administrative supervision for staff and interns in program; provide direct treatment services to individuals, families and groups; participate as active member of agency management team.


  • Provide day-to-day programmatic and administrative oversight of PACT program including clinical, rehabilitative, multi-disciplinary and recovery-oriented services to support adult clients' recovery journey.
  • Develop, oversee and participate in ongoing program activities, including onsite group and community activities that are active, flexible, ongoing, community-based and that include assertive outreach, rehabilitation, and support.  
  • Coordinate and ensure that quality services are provided within the PACT team.
  • Manage the program budget with support from the Program Director.
  • Manage the referral process.
  • Lead and participate in PACT training, monitoring fidelity to model
  • Develop and maintain good working relationships with the community including the Department of Mental Health, managed care companies, local landlords and any other appropriate community members
  • Manage the hiring and training of staff in collaboration with the Program Director. 
  • Ensure fidelity to evidence-based models and provide on-site or home-based clinical support as needed.
  • Perform trauma informed intake assessments and complete clinical assessments.
  • Participate in collaborative care planning and case management with clients and program staff.
  • Participate in treatment planning, team meetings, in-service trainings, and other required meetings.
  • Maintain complete, accurate and timely records.
  • Participate in staff meetings, individual and group supervision.
  • Participate in the agency's management team and participate in regular management meetings.
  • Remain abreast of current trends in clinical and administrative practices of the program.
  • Adhere to the philosophy of "customer satisfaction" and consistently follow the same by providing reliable, responsive, consistent and high-quality, trauma-informed service in a timely manner to staff and external customers.
  • Support and maintain a high-performance environment characterized by positive leadership and a strong team orientation as an added value member of the Senior/Agency Management team; support CEO-approved goals and philosophies, sharing a fundamental philosophy that enhances the agency's global reputation within the community.


Clinical Master's degree required with three years' relevant experience preferred including supervisory experience. Highest level of Massachusetts' licensure in appropriate discipline preferred. Must have excellent oral and written communication skills, and computer competency; be able to work independently as well in a team environment, and follow through with projects; be able to work flexible schedule which may include evening and weekend work, as required by client needs; have the ability to adapt to a variety of environments and make decisions when faced with unplanned circumstances; and establish trusting relationships through compassion, empathy and insight. Must possess valid driver's license and reliable transportation.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA