Recovery Coach (N)

Join CSO and become a Recovery Coach!

Be part of our team and help support people in early recovery or those who are currently struggling with addiction as a Recovery Coach at Clinical & Support Options.

Recovery Coaches are individuals currently in recovery who have lived experience with addiction and/or co-occurring mental health disorders and have been trained to help their peers with a similar experience to gain hope, explore recovery, and achieve life goals. Recovery Coaches are actively engaged in their own personal recovery and share real-world knowledge and experience with others who are on their own recovery path.

The primary responsibility of Recovery Coaches is to support the voices and choices of the clients they support, minimizing the power differentials as much as possible. The focus of the Recovery Coach's role is to create a relationship between equals that is non-clinical and focused on removing obstacles to recovery; linking clients to the recovery community and serving as a personal guide and mentor.


  • Must be able to safely and effectively provide recovery support to others. They must be willing and able to share their path to recovery and their lived experience of recovery with clients.

  • High school diploma or a GED and minimum of one year of sustained sobriety required.

  • Must have obtained, or be able to demonstrate a willingness to actively work on obtaining, credentialing as a Certified Addiction Recovery Coach (CARC) through the MA Board of Substance Abuse Counselor Certification, or through another certification or credentialing process as specified by EOHHS.

  • Must be able to work in both community and clinical settings, relate well to a range of individuals, and promote a philosophy of recovery.

  • Strong interpersonal skills, including patience and a nonjudgmental approach. 

  • Computer proficiency required including ability to work with email, electronic health record and word processing software.

  • Sensitivity to the needs and perspectives of people from diverse cultural or linguistic backgrounds.

  • Professional demeanor and phone skills in work with persons served, team members, and community contacts.

  • Valid driver's license and reliable transportation required.


    We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance, paid time off (vacation, personal, sick, and holidays), a 403(b) retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.

    Our Agency

    Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

    Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

    Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.