Case Manager, FOHITS, Springfield

CSO is looking for a Case Manager for our FOHITS team at our shelter in Springfield. 

The Case Manager for Friends of the Homeless Integrated Treatment Services (FOHITS) will be responsible for working with homeless individuals identified as high priority to coordinate services needed to get them housing ready. They will assist homeless individuals in accessing mental health, addictions and primary care services, provide substance abuse education, and will support individual service plan development and make presentation to the multidisciplinary team. The Case Manager will participate in assessments as needed and regularly attend staff meetings and case conferences. 


  • Access the data system daily to obtain and manage caseload and keep up-to-date client records.
  • Assist individuals who are homeless in gathering all documents necessary to obtain permanent supportive or other housing.
  • Assist individuals in accessing mental health, addictions and primary care services.
  • Provide substance abuse education.
  • Participate in assessments as needed with clients to ensure proper supportive services are provided.
  • Participate in and prepare for weekly meeting including staff meetings, case conferencing and other related meetings and provide regular feedback to Program manager.
  • Collaborate with a network of FOHITS community partners including outreach workers, shelter case managers, housing and other service providers, and understand all roles and responsibilities of each. 


Associate's or Bachelor's degree in social work or other related field or relevant experience. Two years of experience in housing search and/or case management. Demonstrated ability to work independently or as part of a team. Strong written and verbal communication skills. Problem solving and conflict resolution skills. Computer skills with proficiency in Microsoft office programs. Ability to work with diverse population and exercise good judgement. Must have valid driver's license and reliable transportation.

Preferred: Knowledge of local social service and other community resources. Familiarity with Hampden County Continuum of Care. 

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a retirement savings plan and an employee referral bonus program. CSO provides their staff with regular in-house training and professional development opportunities with free CEUs. Our voluntary supplemental insurances include short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.