Triage Case Coordinator, Greenfield

CSO is looking for a Triage Case Coordinator for our Emergency Services program in Greenfield.

This position will triage service needs for any individual identified in the Emergency Department (ED) who may need additional behavioral health linkages. They will ensure referrals to appropriate services and work directly with the case management team in the ED to ensure collaboration between medical and behavioral health service needs.  

This is a full-time position requiring afternoon, evening, and some weekend availability.


  • Engage clients in the ED identified by the ED staff. 
  • Provide individualized support based on person's unique profile including the individual's support system and potential needs identified by the ED and by the individual themselves.
  • Provide assistance in clarifying needs, gaps in services and supports.
  • Promote integration opportunities across CSO services.
  • Provide follow up with internal and external referral sources to ensure linkage occurred and trouble shoot with CSO managers and programs to reduce barriers to access.
  • Assist in providing linkages to housing, transportation supports, and accessing supports for stabilization needs.
  • Practice a holistic and integrative approach to healthcare that includes physical, medical and emotional wellness.  This involved an overview of areas of need and social determinants of health.
  • Utilize a person-first approach.
  • Assist with identifying appropriate insurance and benefit application and accessing services of choice.
  • Assist with individual and family advocacy needs including identifying and obtaining entitlements, which meet consumer's needs. Make appropriate referrals to other agencies as needed.


Bachelor's degree in a behavioral health discipline or related field, or equivalent combination of high school diploma or Associate's degree and applicable experience. Demonstrated experience working with adults with mental health challenges including experience navigating the behavioral health system.  Good listening skills; ability to foster self-sufficiency of individuals using problem-solving and practical skills; strong familiarity with support groups, education groups, and strong understanding of services in both the CSO continuum and throughout the applicable service area.  Excellent oral and written communication skills, and computer competency.   Must be able to work independently and follow through with tasks as well as be an integral part of a multidisciplinary team. Must have driver's license and reliable transportation. 

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA