Integrated Services Manager, FOH, Springfield

CSO is looking for an Integrates Services Manager to join our team at Friends of the Homeless in Springfield. 


  • Ensure full integration of CSO services for individual clients, including conducting initial intake assessments and triaging appropriately. 
  • Make appropriate internal agency and program referrals for clients as needed, maintaining an in depth knowledge of all CSO programs and referral sources. 
  • Provide direct treatment services to individuals and families, and participate as an active member of agency management team.


Clinical Master's degree; independent licensure preferred. Previous experience in behavioral health strongly preferred. Knowledge of managed care insurance plans and community services. Good listening skills, ability to establish trusting relationships through compassion, empathy and insight. Must be an effective member of a team and show demonstrated sensitivity to the needs of families from diverse cultural and linguistic backgrounds. Must possess excellent organizational and interpersonal skills, be detail orientated, and possess the ability to handle situations in a professional customer-service oriented manner at all times with clients, staff and external sources. Computer proficiency required including ability to work with email, electronic health record and word processing software.

We are looking for a candidate who is fluent in both English and Spanish.


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a retirement savings plan and an employee referral bonus program. CSO provides their staff with regular in-house training and professional development opportunities with free CEUs. Our voluntary supplemental insurances include short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.