Care Coordinator, CP Program, Pittsfield

CSO is looking for a Care Coordinator to join our Community Partner Program in Pittsfield.

The Community Partner Program is an innovative service provider with a multidisciplinary team consisting of nurses, Licensed Clinical Behavioral Health Specialists, Bachelor's and Master's level Care Coordinators, and Peer Partners. Together we provide individualized support to adult MassHealth members who have complex medical and behavioral health needs. We coordinate communication between behavioral health, substance use, and medical care providers, and we connect people to services in the community to help them meet their self-identified health and wellness goals.


  • Facilitate Care Plan Team meetings
  • Provide telephone, electronic, or in-person outreach to assigned and referred Members, as cases are assigned, to determine whether they wish to enroll in CP services. (Use Motivational Interviewing approach and other established engagement strategies to help Members engage.)
  • Assist Clinical Care Coordinator in development of Comprehensive Assessment and Care Team for each Member, supporting the care planning process.
  • Provide logistical and practical support to Member in accessing services and meeting needs.
  • Provide wellness resources, including training and assistance with activities, for Members.
  • Maintain regular contact with Members, in a manner and at a frequency that is consistent with the Care Plan and the Members' preferences and expectations.
  • Make referrals and linkages to appropriate services along the continuum of care, consistent with the Care Plan.
  • Assist members (and families, as appropriate) with system navigation.


Bachelor's degree from an accredited college or university preferred. Good listening skills, nonjudgmental ability to foster self-sufficiency. Ability to establish trusting relationships through compassion, empathy and insight.  Capacity to be an effective member of a team.  Demonstrated sensitivity to the needs and perspectives of people from diverse cultural or linguistic backgrounds.  Computer proficiency required including ability to work with email, electronic health record and word processing software. MA driver's license and reliable transportation required.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA