Warm Line Peer Advocate, GRH, Greenfield

CSO is looking for a Warm Line Peer Advocate for our Green River House in Greenfield. 

Green River House is a vocational, educational and rehabilitation program for individuals living with mental health challenges, based upon the “Fountain House” model. This position will help to decrease the feeling of isolation during the weekend/evening hours for CSO Clubhouse members.


  • Follow all confidentiality and privacy HIPAA federal laws, state regulations and agency guidelines.
  • Answer all calls in a professional manner, providing supportive services to callers.
  • Maintain regular and reliable attendance record.
  • Ensure accurate and timely recordkeeping in compliance with CSO guidelines and policies.
  • Complete all required trainings as directed/assigned.
  • Appropriately triage calls to crisis staff as indicated.


The Warm Line Peer advocate must possess a high school diploma or equivalent. Possess good organizational and interpersonal skills, and the ability to handle situations in a professional manner at all times with clientele, staff and outside sources. The ability to handle stressful situations and access support and supervision when needed.  The ability to work independently as well as in a team environment. Computer proficiency including to work with email and word processing software required.  Reliable transportation. 

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA