Case Manager, Shelter, Greenfield

CSO is looking for a Case Manager for our shelter in Greenfield.

This shelter will support adults experiencing homelessness in Franklin County.

The case manager assists in accessing support services and making referrals to and advocacy with CBOs on behalf of the client. They provide substance abuse education and direct connections to treatment, and provide extended aftercare.


  • Work with homeless individuals identified as a high priority to coordinate services and get them housing ready such as documents, ID and income verification and assist with housing search and placement.
  • Access the data system daily to obtain and manage caseload and keep up-to-date client records.
  • Assist individuals who are homeless in gathering all documents necessary to obtain permanent supportive or other housing.
  • Assist individuals in accessing mental health, addictions and primary care services.
  • Provide substance abuse education.
  • Support Individual Service Plan development and make case presentation to MDT.
  • Participate in assessments as needed with clients to ensure proper supportive services are provided.
  • Participate in and prepare for weekly meeting including staff meetings, case conferencing and other related meetings and provide regular feedback to Program manager.
  • Collaborate with a network of FOHITS community partners including outreach workers, shelter case managers, housing and other service providers, and understand all roles and responsibilities of each.
  • Will participate in FOHITS development and other trainings as they are offered, and will be flexible to the job role evolving as the FOHITS evolves to best meet the needs of the population served. 

Associate's or Bachelor's degree in social work or other related field or relevant experience. Two years' work experience in housing search and/or case management. Demonstrated ability to work independently or as part of a team. Strong written and verbal communication skills. Problem solving and conflict resolution skills. Computer skills with proficiency in Microsoft office programs. Ability to work with diverse population and exercise good judgement. 

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full-service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community-based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA