Supervisor, IHBS and IHD, Northampton

CSO is looking for a Clinical Supervisor for our Intensive Hospital Diversion (IHD) and In-Home Behavioral Services (IHBS.)

This supervisor will provide clinical support and direction for the operation of In-Home Behavioral Service (IHBS) and Intensive Hospital Diversion (IHD), supervising program staff and ensuring high quality program delivery. They may also provide direct care services when required.


  • Provide ongoing clinical and administrative supervision of program staff.
  • Assist Associate VP with recruitment, hiring, training, evaluation and supervision of IHBS and IHD staff.
  • Coordinate intake and initial assessment for all IHD client referrals within 24 hours of referral.
  • Be available to work flexible schedule which may include evening and weekend work, as required by client needs.
  • Follow standard procedures for MBHP and other third-party insurance authorization approvals.
  • Ensure Program Specifications are adhered to for each service provided (IHBS and IHD).
  • Ensure staff's clinical documentation meets Medical Necessity and is submitted timely.
  • Ensure staff trainings and supervisions are documented and meet required guidelines.
  • Ensure salaried staff consistently meet billable expectation.
  • Maintain scheduled coordination with regional MCI's and hospitals.
  • Provide emergency backup for cases of supervisees.
  • Participate in treatment planning, team meetings, regular clinical and administrative supervision, in-service training, and other required meetings.
  • Serve as liaison to CSO Outpatient Clinic and other providers; together with Associate VP, manage and monitor insurance billing and marketing for program.
  • Together with Associate VP, participate in long-range program development and planning.
  • Maintain an individual caseload at a predetermined level of productivity.


Master's Degree in Psychology, Counseling, or closely related field from an accredited program; Mass. licensure strongly preferred. Demonstrated experience in behavioral health and at least one year with supervisory responsibilities preferred. Strong leadership and communication skills required.  Must also possess skills in providing education and planning regarding treatment access and service needs, parenting, conflict resolution, risk management/safety planning, family advocacy and support. Demonstrated experience working with children, adolescents and families, including experience navigating children's systems and supports within the community.  Knowledge of and training in child development and children's mental health experience. Good listening skills, nonjudgmental ability to foster self-sufficiency; desire to work in natural family and youth settings.  Ability to establish trusting relationships through compassion, empathy and insight.  Be an effective member of a Team.  Demonstrated sensitivity to the needs of families from diverse cultural or linguistic backgrounds.  Computer proficiency required including ability to work with email, electronic health record and word processing software.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA